Steve Jobs or Bill Gates – which one do you admire more? And what would you want to ask them?
Time taken from order to delivery. Time to deliver the product to the customer. E.g. At argos when you order your product it takes 5 minutes to receive your product. If it takes longer to receive your product argos will apologise to you. if it takes even longer to receive your product you might receive a discount. Sending leaflets out to customers and getting a good response is good customer service. E.g. Domino's pizza post leaflets straight to customers houses, and domino's get loads of response's. Number of times the customer has been in contact with the business. A business should get it right the first time. E.g. Customers Phone HSBC bank at every month to check there account. Average time it takes for you to get your product or service. E.g. When you order at food at pizza hut it takes half an hour to get your food. if it takes more than 30 minutes to get your food that is bad customer service.