Have you ever had a dream so real you're certain it happened? What was it? - shavaugn's blog

12/11/2010

Have you ever had a dream so real you're certain it happened? What was it?

Steve Jobs or Bill Gates – which one do you admire more? And what would you want to ask them?
Time taken from order to delivery. Time to deliver the product to the customer. E.g. At argos when you order your product it takes 5 minutes to receive your product. If it takes longer to receive your product argos will apologise to you. if it takes even longer to receive your product you might receive a discount. Sending leaflets out to customers and getting a good response is good customer service. E.g. Domino's pizza post leaflets straight to customers houses, and domino's get loads of response's. Number of times the customer has been in contact with the business. A business should get it right the first time. E.g. Customers Phone HSBC bank at every month to check there account. Average time it takes for you to get your product or service. E.g. When you order at food at pizza hut it takes half an hour to get your food. if it takes more than 30 minutes to get your food that is bad customer service.

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11 Dec 2010 14:37:24

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Have you ever had a dream so real you're certain it happened? What was it? Steve Jobs or Bill Gates – which one do you admire more? And what would you want to ask them?<br/> Staff Feedback? Staff feedback is valuable for two reasons. first, many staff deal directly with external customers. They can therefore pass on comments made by customers - both positive and negative. Sales representatives, for example, are usually expected to chat to customers regularly and pass feedback to their manager.

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How to measure customer satisfaction! <p>Measuring Customer Satisfaction<br />There are several ways to gather input from customers. The simplest way to find out how customers feel and what they want is to ask them. If you have only 20 customers, you can talk to each one personally. The advantage of this approach is that you'll get a personal "feel" for each customer. The disadvantage is that you'll gather different information from each customer depending on how the conversation goes.<br /><br />Customer surveys with standardized survey questions insure that you will collect the same information from everyone. Remember that few of your customers will be interested in "filling out a questionnaire". It's work for them without much reward. By launching a customer survey as an attempt to find out "how we can serve you better" -- your customers will feel less put upon.<br /><br />Here are a few of the possible dimensions you could measure:<br /><br />quality of service<br />speed of service<br />pricing<br />complaints or problems<br />trust in your employees<br />the closeness of the relationship with contacts in your firm<br />types of other services needed<br />your positioning in clients' minds<br />Focus Groups<br />Focus groups are good ways to get informal input from a group of customers or prospects. You bring in 5-10 customers or prospects and ask them questions or have them react to material. You can pay a professional facilitator and videotape the whole session, or just lead an informal discussion yourself. In either case, you have a chance to gather ideas about customer needs, reactions to your company, suggestions for new services, and so forth. In addition to individual responses, you get ideas that develop as the group reacts to each other's responses.</p> <p>3.1<br /><br /></p>

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Account Deleted: Very good points

On why it's important to improve your product for business?